Contact CS JD.ID via the live chat service: Mocipay

How to easily buy and contact JD.ID call center

In this article, we will talk about how to  properly buy and contact  the call center JD.ID. JD.ID itself is one of the markets that has the mission to make this happy, so of course the happiness of consumers or customers is the main goal of this company.

The services provided are also very fast and convenient, although they already have their own logistics fleet supported by a network of partners throughout Indonesia. In the midst of the Covid-19 pandemic, you can also transact as usual as JD.ID remain committed to providing better and conditional services.

There is therefore no need to worry because there are already high-end services of warehouses, couriers, after-sales or after-sales drop-off points. The company always takes various precautions to make the environment work and also the stock of goods to guarantee cleanliness.

This e-commerce has been running since 2015 and it continues to improve the quality because customer satisfaction is always the same priority, so all types of criticisms, suggestions or complaints can be submitted to the call center JD.ID.   You can contact customer service via live chat, direct online email to social media.

Contact cs JD.ID via the direct line

By shopping at JD.ID, you can get many advantages over direct purchases, as there are so many discounts you can get. Tidand is only a discount, but a variety of attractive promotions also await kamu. For example, like encouraging payments to change gadgets, beauty promotions, free all-day shipping and elsewhere.

Usually, sloths buy online via e-commerce because they don’t admit in detail how to buy. Sometimes people are also willing to worry that there are obstacles such as delays in delivery, goods that do not arrive at their destination and elsewhere.

In fact, such a thing happens very rarely, like the previous discussion wherethe e-commerce sector already has its own rmada logistics and the entire network of partners in Indonesia. Even if suddenly there are some complaints or problems, you can also contact customer service or the call center JD.ID.

For two-way conversations via a telephone connection, you can contact the service centre at the telephone number 1500 618 or you can also go to the number 021 8062 7007. For direct line services, you can contact him during working hours, from Monday to Sunday from 06.00 – 22.00 WIB.

Contact CS JD.ID via the live chat service

There are several ways to contact JD.ID CS, in addition to making calls to the number listed above, you can also use the live service. You can even contact the service 24 hours a day from Monday to Sunday, which means that customer service can really be contacted at any time.

How to contact the call center JD.ID chat service is also very easy where you just have to open the main page of the site JD.ID and then look for help options. The support option is adjacent to or parallel to the registry, login, or order options, just click on the Help option, and then you will be automatically redirected to the customer service center.

After entering the Customer Service Center page, you can select a few additional options for fast service, for example, you want to require a payment confirmation, and then you simply click on the payment confirmation option. Later you will find information about or about the payment confirmation and other options such as:

  1. follow orders
  2. After-sales applications
  3. Cancellation order

There is also a  search box  where you can enter questions about services such as payment or orders. As for using the live chat feature, you can scroll down the customer service center page, at the bottom you will find the live chat option.

After finding the live chat option, you just need to click on “chat with us” and later you will be able to connect directly with cs JD.ID services via chat. To use this help service, you must first log in, if you are a new user, you can register by filling out the form provided.

Contact cs JD.ID via WhatsApp, Email and social media

In addition to using the live chat service, you can contact the call center JD.ID through the WhatsApp app. The method is the same as contacting the live chat service because the WhatsApp option is consistent withthe chat line option. This method is simpler, later you will be redirected directly to the WhatsApp app.

  1. Click JD.ID main page of the site
  2. Look for help options later, you’ll head to the Customer Service Center page
  3. Scroll down
  4. Click on the WhatsApp option or start chatting

As for contact cs or call centers JD.ID via the email address, you can send a complaint to By forgetting to fill in the subject of the email, you can fill it with a short sentence and the body of the email can be filled with details about the complaint. It is recommended to explain complaints or criticisms and suggestions in the form of a list to make it clearer.

The last way to contact cs JD.ID is to access social media accounts from Twitter, Instagram and Facebook accounts. You can make direct messages on Twitter @csjd_id, then for Instagram you can DM for @jdidcs and Facebook Jdid.

If you wish to contact the call center JD.ID to the above social media account, you can only access it during working hours, namely Monday to Friday from 08.00 to 21.00 WIB. For Saturday and Sunday it can be at 08.00 to 17,000 WIB.

How to buy in JD.ID

In fact, shopping through this ecommerce is very easy where you only need to sign up if you don’t have an account.  You need to create an account as a member JD.ID, then you can log in to the account and select the product you want to buy.

Don’t forget to read the full description of the product, including its terms and conditions.  Don’t forget  to also specify the product number, then select the option regarding color or size and click the buy button now. Enter the shipping address of the goods or the full amu address and select the payment method.

To buy JD.ID  very easy  so that you do not need to contact  the call center JD.ID, you just have to practice it. The most important thing is to check the delivery address of the goods and make sure that the correct address then selects a payment method.

JD.ID provide a wide variety of payment methods, namely online payment methods and  COD if available, after that click on the payment button.   When you select an online payment method, you will be prompted to choose the available payment type and then simply click on Payment.

Later, the payment code information will be listed with the payment deadline after payment.  Remember to continue with him until the order is ready to be shipped. JD.ID also has products from abroad and two types of products, namely JD Global Regular and JD Global Fast Delivery.

For regular global delivery, JD takes 15 to 30 business days, while for cds global fast delivery, there is a shorter delivery time that is the same as delivery of local products. Thus, you can choose the one that is most efficient yourself and if you encounter any problems, you can contact the call center JD.ID.

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